Terms and Conditions

Welcome to my website. This dog training and behaviour consulting booking policy outlines the Terms and Conditions you agree to when booking a session. These policies are designed to ensure fairness, clarity, and respect for both your time and mine.

1. Late Cancellation and Refund Policy

Please respect the time and energy I invest in each session. When a session is booked, that time is reserved just for you and preparation begins well before we meet.

  • No refunds will be issued for cancellations or change of mind.
  • Cancellations made with less than 24 hours' notice will incur a 50% cancellation fee.
  • I understand that acute illness happens—this policy does not apply in cases of genuine, sudden illness (for humans or dogs).
  • No-shows will be treated as last-minute cancellations and will be charged accordingly.

2. Weather Rescheduling Policy

I work with nature, not against it. Your dog's wellbeing—and yours—comes first.

  • Sessions may be rescheduled if the weather is unsafe or unsuitable. This includes:
    • Temperatures over 30°C
    • Very wet conditions
  • In cooler months, I will continue with training during light or passing showers, unless safety or comfort becomes an issue.
  • Any weather-related rescheduling will be discussed with you in advance, and alternative dates/times will be offered.

3. Expectations and Outcomes

I am committed to supporting you and your dog with professional guidance rooted in welfare-first, force-free principles. However, please understand:

  • Outcomes are not guaranteed. Progress depends on many factors, including:
    • Your dog's learning style, needs, and history
    • Your consistency and follow-through with strategies discussed
    • Your ability to learn and apply the information provided
  • Behaviour change is a process, not a quick fix. It requires patience, empathy, and regular practice.

I provide the tools and guidance—you bring the commitment and curiosity. Together, we make change possible.

4. Safety and Responsibility

  • Dogs must wear secure, appropriate equipment (such as a well-fitting harness, flat collar, and lead).
  • If your dog has a history of aggression, reactivity, or serious fear-based behaviours, you must disclose this in advance. This ensures I can tailor the session for safety and success.

5. Media and Confidentiality

  • I occasionally take photos or videos during sessions for educational purposes, tracking progress, or sharing learning moments.
  • Your consent will always be sought before any media is shared publicly (e.g., on social media or my website).
  • Any personal details or case information will remain confidential and handled respectfully.

6. Contact Between Sessions

  • You are welcome to email with brief questions or updates.
  • Please allow up to 48 hours for a reply.
  • If new issues arise or more detailed support is needed, I may recommend booking a follow-up session.

If you have any questions about these terms, feel free to get in touch. I’m here to support you and your dog with clarity, kindness, and professionalism.